Consumers are increasingly tech savvy, embracing the of use digital channels, and have raised expectations for voice interactions. The world has shifted to innovative banking that fosters digital transformation, exceptional customer experiences and easy, secure access to information.
When they call, customers expect you to know who they are, why they are calling, and to have an easy experience. Our integration expertise means teleVoice can leverage your data warehouses with your business logic to predict customer intent. This enables banks to deliver effortless and delightful customer experiences (CX).
teleVoice modular Software as a Service (SaaS) solutions include contact center, IVR self-service, agent desktop automation, and unified communications. Banks have options for the solution(s) that best match their needs for integration into their existing environments – with adaptability for future technology needs. With teleVoice cloud solutions, bank IT teams can focus on service management rather than technology management.
